City Relay — guest reviews, homes managed & competitors

City Relay

cityrelay.com · 10 Cromwell Place, South Kensington, London SW7 2JN, UK · since 2015

London property management company that manages both short-term (Airbnb/serviced accommodation) and long-term (AST) lets on behalf of owners: listings, cleaning, guest services, maintenance and compliance. Active across ~19 London neighbourhoods.

4.44

Guest rating
(Airbnb/Booking · all cities)

459

Homes managed
(distinct)

5 757

Guest reviews
total

Official website ↗

Presence by city

Homes managed by City Relay and average guest rating in each market, taken separately — these local ratings combine (weighted by review count) into the 4.44 score shown above.

City	Rating in city	Homes	Reviews
London	★ 4.44	459	5 757

What we know about City Relay

Founded2015, 10 Cromwell Place, South Kensington, London SW7 2JN, UK

FounderMaxime Leufroy-Murat

Trustpilot4.7/5 (2 406) — view (solicited reviews)

In the press

ShortTermRentalzCityRelay appoints Erskine Berry as its new head of B2B

ShortTermRentalzCity Relay to add second London Reception Space next month

ShortTermRentalzCity Relay selects RentalReady for UK and Europe growth

How to read this rating. The guest rating aggregates Airbnb/Booking reviews across all managed homes — real, unfiltered stays. On a city page it is recomputed on that city’s homes only, so it can differ noticeably from the consolidated score above. Google/Trustpilot reviews are only solicited from already-happy clients: we show them when available, but never rank on them.

Top competitors of City Relay

Concierges active in the same cities.

Nationwide: rating weighted by review count, across all cities.
#	Concierge	Guest rating (all cities)	Reviews (total)	Homes (total)
1	GuestReady 5 cities	★ 4.50	11 985	507
2	Pass The Property 8 cities	★ 4.09	3 255	441
3	Smarthost	★ 4.36	1 593	408
4	Blueground	★ 4.29	64	381
5	Veeve	★ 4.40	1 466	243
6	HelloGuest 7 cities	★ 4.39	4 356	242